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Director, Digital Banking

Posting Date:  12-Sep-2021
Business Unit:  Chip Mong Commercial Bank
Location:  Phnom Penh

Calling for applicants internationally!


Summary of the position:

This role is responsible for the development and management of Internet Banking, Mobile Banking and Wallet which include maximizing and optimizing for transaction servicing, customer acquisition, and cross-sell.


What you will do:

  • Creating and implementing digital banking strategies for customer segments to achieve effective digital banking usage, operational efficiency, and seamless product and relationship experience for customers
  • Accountable for managing digital banking and maximizing performance as well as profitability. This includes attracting, aligning, motivating, developing, and retaining a team with the competencies to meet goals
  • Developing strategy to drive and manage cross-sales of all products and services through the digital banking
  • Developing and optimizing the current network to generate revenue, maintaining and enhancing CMCB’s competitive position while monitoring performance and usage
  • Acquiring new partnership to expand the opportunities for new-to-bank customer acquisition and deliver more deposit growth
  • Accountable for continuous and regular tracking and reporting of sales channel effectiveness and marketing programs. Recommends pricing, promotions, and sales targets and programs to meet and maximize revenue targets
  • Supporting strategic business direction set with Head of Digital & Personal Banking, in line with CMCB business and financial goals. Jointly responsible for organizing, implementing, and executing initiatives to build the assigned product portfolios of the CMCB
  • Recommending new initiatives to drive business growth (internally and externally)
  • Lead digital banking customer service efforts, taking overall responsibility for business performance, ensuring all measures and targets associated with customer service, risk and controls are met in addition to developing sales capability of centers through training
  • Allocate resources, review progress and make a mid-course correction as necessary
  • Work with Business Banking team to leverage and drive revenue in the digital banking


What you should have:

  • Bachelor’s degree in banking, information technology or related field, data science or related field. A Master’s degree is preferred.
  • At least 8 years relevant work experience in the digital domain, with a strong emphasis on customer experience solutions and platforms and overall responsibility for customer digital experience within the financial institution areas
  • Track record of success in progressively increasing levels of executive responsibility with proven result required
  • Knowledge of Digital Bank implementation know-how within Digital Bank or Fintech areas
  • Knowledge of applying and deploying digital solutions in developing countries’ market
  • Knowledge of Project Management
  • The ability to work in a challenging entrepreneurial environment 
  • The ability to cope with rapid change, in an organized way - Highly-organized, self-motivated, leadership style of continuous improvement
  • Ability to operate at both an operational level leader
  • Ability to carry out multiple projects at a challenging timeline
  • Strong leadership presence with high motivation to meet the personal, team, and corporate goals 
  • Strong communication skills at all levels of the organization
  • Strong leadership skills to develop, coach, and mentor the team
  • Detail-oriented, process-driven, innovative mindset and a deeply ingrained sense of ownership for the services delivered
  • Ability to communicate and maintain a good relationship with all levels of employees.


**Note: Only shortlisted candidates will be contacted.

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