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Officer, Call Center

Posting Date: 
Business Unit:  Chip Mong Commercial Bank
Location:  Phnom Penh

Summary of Position

Call Center Officer will answer incoming calls from customers who want to report the issue, respond to inquiries, manage complaints, and provide general information.


Duties and Responsibilities

  • Answer incoming calls and respond to customer’s general enquiry (Banking products, interest rate, loan info….)
  • Management and resolve customer complaints by phone call, Social media, Email.
  • Identify and escalate issues to supervisor or right person (across department)
  • Provide product and service information to customer
  • Document all call information according to standard and operating procedure
  • Follow up the pending cases with customer or related
  • Fully comply and respect company policy & internal regulations 
  • Other duties as assigned 


Job Qualifications

  • Fresh graduated in business administration, marketing, or another related field
  • At least 1-year experience in Call Center work environment or customer Service and related field of work.
  • Banking experience is preferable
  • Excellent customer service skills (including questioning, probing, listening, establishing rapport)
  • Genuine passion for speaking to customers, answering queries and a clear communicator
  • To ensure the best Customer Care experience is given to all customers
  • Flexible for both the company and customers Strong team working ability
  • Flexibility and able to adapt quickly to changing priorities
  • Ambitious and willing to accept new challenge problem solving skills a strong customer focus
  • Ability to work under pressure  
  • Communication skills 
  • Problem solving 
  • Negotiation skills 
  • Stress tolerance


What we offer:

We offer attractive remuneration and fringe benefits including seniority pay, annual performance bonus, insurances, etc. with excellent career development opportunities to the right candidates.


More information:

  • Recruiter: Ms. Chhoury PHY
  • Tel: 067 563 563
  • Address: #99, Preah Norodom Blvd., Khan Doun Penh, Phnom Penh, Cambodia
  • Website:www.chipmongbank.com





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