Manager, Shopping Center

About The Job

Manage shopping mall operations to ensure that all operation team and outsource services team work together to provide the best services to customers (Tenants & Shoppers), focus on asset management with its main objective to improve the value of the Shopping Mall.

What You Should Have

• Master or bachelor’s degree in management, administration, Tourism,

Marketing or other related fields

• At least 3-year experience in a supervisory or management position

• Hand-on experience in retail operations and managing tenants

• Experience in shopping mall retail

• General technical knowledge of MEP requirements

• Understanding of consumer marketing, Accounts, and labor laws

• General technical knowledge of Fit out requirements and Landlord

Provisions.

• Proficient in MS-office for report writing and communication

• knowledge related to workforce scheduling, experience in managing

people and working as part of a cleaning crew.

• Strong verbal and written communication, and negotiation skills

• Competent in formal report writing and Presentation skills

• Demonstrated supervisory and mentoring skills

• A team player with the ability to work independently and unsupervised

• Be self-motivated and performance focused

• Proven ability to influence people (internally and externally)

• Ability to work under pressure

• A strong and mature leader and team player

• High commitment and reliability.

• Commercial and business awareness

• Energetic and willing to learn

• Initiative and takes pride in his / her work

• Committed, self-motivated and dependable

What You Will Do

• Manage shopping mall operations to ensure that all operation team

and outsource services team work together to provide the best

services to customers (Tenants & Shoppers)

• Establishing work parameters (plans, budgets, targets and resource

allocations) for reporting teams by managing the skill set of these

teams and to ensure that they can achieve set objectives.

• Communicate values, behaviors and practices expected of the

workforce.

• Communicate information in a clear and concise manner by using

communication tools to foster communication within the business.

• Ensure all policies, procedures and methodologies are adhered to ,

provide regular update on the status of activities to the Immediate

Supervisor – trends, performance, business opportunities.

• Provide support and work closely with other team members such as

Marketing & Leasing Team, Facilities Management team, Finance

Team

• Work through issues until all outstanding matters are resolved.

• Seek feedback and / or information on mall performance.

• Assist direct reports to expediently resolve tenants’ issues.

• Provide direction to Teams to ensure their actions are consistent

with the overall direction of Company

• Lead by example. Ensure consistency and integrity when managing

internal and external relationships.

• Coach staff to understand how the business operates and how

opportunities may benefit the tenants and the Mall

• Encourage teamwork by ensuring sharing of information.

• Conduct performance appraisals for reporting team direct

• Monthly meetings with tenants to determine ongoing needs and

expectations.

• Manage tenant relationships when conflict occurs and/or when

tenants’ expectations are not met.

• Seek customer and tenant feedback on the Mall’s performance and

use feedback to improve mall performance.

• Discuss key issues with immediate Supervisor and gain agreement

to action.

• Negotiate the delivery of individual mall strategy with Immediate

Supervisor.

• Resolve misunderstandings and demonstrate willingness to achieve

“win-win” solutions – with staff, tenants, and shoppers alike.

• Promote Team work spirit, between team member and cross

department

• Work with teams to ensure achievement of stated objectives.

• Follow up with assigned team members to ensure all matters are

resolved.

• Comprehensive understanding of policies and key performance

measures.

• Ensure mall facilities are maintained at the required standards to

provide for a safe and comfortable shopping experience.

• Comprehensive knowledge of competitors, their activities and their

potential impact on the business.

.

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Contact

Ms.Vandanet DANH

Tel: 092 232 434 (Telegram Available)