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Manager, Monitoring & Collection

Posting Date:  19-Jan-2023
Business Unit:  Chip Mong Commercial Bank
Location:  Phnom Penh
Requisition ID:  20384

About The Job:


The Collection Manager will be mainly responsible for overseeing the implementation of the Collection Policy and Procedure and monitoring the monthly collection performance and ensure the quality of data collected by collection officers. To develops collection strategies to minimize bad debt portfolio loss and be responsible for initial and ongoing training for all subordinate personnel. He/she will work directly with the senior vice president and the Head of Retail Banking on the strategies and direction from top management and business requirements.



What you will do: 


  • To develop loan collection and monitoring procedure/guideline
  • To create loan collection workflow/overdue report template
  • Lead loan quality checking after loan disbursement on loan assessment/ fraud case
  • Lead team to reassessment for loan restructuring and solve the problem for bad case
  • Collaborate with branch manager/Deputy branch manager sale/Sale support lead to solve delinquency and overdue customer
  • Monitoring the consequence conditions (post loan disbursement) and ensure all those conditions are fulfilled
  • Lead Lending Monitoring and Collection team to communicate delinquent borrowers, establish develop effective payment plans delinquent borrowers
  • Conduct site visit the business of borrower with collection officer and branches staff
  • Joining with collection officer and branch staff for solving the overdue loan
  • Find a good solution and strategy for settle the bad loan outside/inside court case process
  • Keep a good relationship with local authorities to support the effective resolution process
  • Coordinate with relevant departments (Legal, Risk, Credit Analyst and Audit, Operation, and branches) to solve the bad cases
  • Advice borrowers of their legal liabilities under contract law (including interpretation their liability under loan agreement)
  • Follow up and update the court case (Liaise lawyers litigation cases until cases closed)
  • Direct and indirect coaching to retail banking sale officer on loan collection
  • Report daily and monthly the performance of loan collection and loan arrear management to SVP/Head of Retail Banking and Credit Risk, and managements team



What you should have:


  • Bachelor’s degree in Business administration, in Finance, Banking, Risk Management, Credit Analysis, Credit Operation or Related Fields
  • At least 5 years of experience in the areas of Loan Collection, Monitoring and Recovery or related area
  • At least 2 years of experience in supervisory or managerial position
  • Sound understanding of banking, financial products, Retail Banking Market, and/or risk management
  • Knowledge of banking business and its environment
  • Knowledge in Sales Report and Manage a huge Sales Force
  • Knowledge in sales training and sates strategies
  • Knowledge of Sales and Marketing
  • Knowledge of market research and analysis
  • Knowledge of business models and strategy
  • Strong presentation, written communication, and report-writing skills in English and Khmer






•   RECRUITER: Mr. Piseth SIM

•   TEL: 070 725 333

•   ADDRESS: Building174 (1st, 3rd, 4th Floor), Czech Republic Blvd (St.169) corner St. 164, Sangkat Veal    Vong, Khan 7 Makara, Phnom Penh, Cambodia

•   Website:



**NOTE: Only shortlisted candidates will be contacted.

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