Officer, Customer Relations
Job Description
• Ensure the housing units are handed over to customers on time and in good quality.
• Inspect all the vacant housing units and ensure that the units are ready for handover to customers.
• Prepare housing unit handover reports for property manager.
• Assist the property manager in managing security, landscaping, cleaning, and maintenance teams to ensure the safety and welfare of the residents in our housing complex.
• Work closely with customers to receive their constructive feedback and deal with their complaints related to construction quality, security, etc.
• Assist in reviewing existing operational practices in Property Management Department; propose appropriate changes for improvement where necessary.
• Perform other duties as assigned.
Job Requirement
• Bachelor’s degree in Civil Engineer, Business Administration or a related field.
• At least 1-2 year of experience in property management and/or construction, or a related area.
• Knowledge of construction
• Knowledge of business models and strategy
• Intermediate level in Excel and PowerPoint
• Strong presentation, written communication, and report-writing skills in English and Khmer
• Strong interpersonal skills
• Strong analytical and logical thinking skills
• Ability to think creatively and innovatively
• Ability to work under pressure
Officer, Customer Relations